From Counter to Clicks: Angies Chemist Digitizes Services with NiftyHMS

Angies Chemist has enhanced customer convenience by introducing online booking for travel vaccines, WhatsApp reminders for appointments, secure online payments, and an e-commerce store for skincare products—bringing pharmacy services and wellness shopping together in one easy-to-use platform.

Challenges Faced by Angies Chemist:

• Limited Access to Services: Customers couldn’t easily book travel vaccines or purchase skincare products without visiting the location, reducing convenience and limiting sales opportunities.
• Manual Appointment Scheduling: Staff had to handle vaccine bookings over the phone, leading to delays, errors, and customer frustration.
• Insecure or Inconvenient Payments: Payments were collected in person, which caused last-minute cancellations and no-shows.
• No Reminder System: Without automated reminders, customers often missed their appointments.

The Solution:  NiftyHMS Travel Vaccine Booking & E-commerce System

Angies Chemist turned to NiftyHMS to overcome these challenges. NiftyHMS provided a tailored solution that included the following features.

• Online Booking: Customers could easily book vaccine appointments online from home, selecting a date and time that suited them.
• Reminders on WhatsApp: Customers can get reminders easily through WhatsApp.
• Payment Processing: Customers could make secure payments through stripe for vaccine appointments online, reducing the need for in-person payments and enhancing contactless service.
• Secure Payments: Customers could pay online, making it more convenient and reducing no-show.
• Travel Vaccine Booking & E-commerce: Implemented an online booking system for travel vaccines and set up an e-commerce store for skincare products, making both services easy to access.

Results and Benefits:

By implementing NiftyHMS, Angies Chemist experienced significant improvements.

• Increased Online Traffic: SEO-optimized website brought in more visitors, boosting visibility.
• Higher Conversion Rates: Online prescription requests and travel vaccine bookings increased, leading to higher conversions.
• Improved Customer Experience: The streamlined, mobile-friendly platform made it easier for customers to access services and products.
• Expanded Skincare Sales: The new e-commerce store facilitated greater sales of skincare products by reaching more customers.
• Stronger Customer Retention: The improved online experience enhanced customer satisfaction and loyalty.

Summary:

NiftyHMS helped Angies Chemist improve travel-related services for their customers. With online appointment booking, secure payments, product offering, and WhatsApp reminders, the pharmacy could offer faster service, reduce wait times, and make sure travellers received the right vaccines before their trips.