| Aspect | Before 2010 | During 2020: WhatsApp Chatbot with NiftyHMS | Future 2030: AI Revolutionwith NiftyHMS |
|---|---|---|---|
 AppointmentBooking | Phone calls | WhatsApp chatbots streamline booking | AI Assistant will book a doctor’s appointment by talking to you like a Virtual friend |
 Medical Records | Paper-based | Web-based records | AI summarizing relevant data, identifying key insights, and highlighting critical findings |
 Patient Interactionwith support staff | In-person visits | On whatsApp and call | AI systems can answer patients’ questions, provide guidance on preventive care measures |
 Administrative Tasks | Manual and time-consuming | Managed through EMR systems | AI driven personalized messages to patients via email, text, or voice calls, prompting them to schedule appointments, follow-ups and adhere to treatment plans. |
 DiseasePrediction | Based on Reports | Based on historical data | AI can detect early signs of diseases, predict patient outcomes, and flag potential risks based on historical data. |
 Lab Reports | Manual handling | Digitalized reports | AI-powered image analysis tools can highlight areas of concern, quantify disease severity, and facilitate more accurate interpretations of medical images. |
 Prescriptions | Handwritten or printed | Electronic prescriptions | AI-Assisted Speech to Text-based Prescription |
 MedicineDelivery | In-person collection | Delivered at Home | AI-powered Drone Delivery |
 Body Vitals | Manual measurement of vital during appointments. | Automated tracking of Body vitals using digital tools. | AI continuously monitors and interprets body vitals. |
 Patient Monitoring | Monitoring is limited to in-person visits or periodic check-ups. | Continuous monitoring is enabled through digital systems. | AI-driven CCTV to detect patient face emotions, body posture ensuring real-time patient care and sending alerts. |
 PreventiveCare | Emphasis on reactive care with occasional check-ups. | Introduction of proactive monitoring for early detection. | AI Suggested tips on Health, Fitness, Lifestyle and Nutrition to Prevent Disease. |
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